FAQ

How can I contact Clark’s Collective?

You can email us at clarkscollective@gmail.com and our customer care team will gladly assist you with anything you need.

Do you ship worldwide?

Yes, we proudly ship to customers all around the world.

Where do you ship from?

We ship from our international fulfillment partners located in Hong Kong and Mainland China, depending on product availability.

Can I change or cancel my order?

Because we process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order.
Requests made after this timeframe cannot be accepted; however, you can return your order for a full refund once it arrives.

What payment methods do you accept?

We accept all major payment options, including:

  • Visa
  • Mastercard
  • American Express
  • PayPal

When will my order be processed?

Orders are packed and shipped from our fulfillment centers Monday through Friday.
Please allow 1–3 business days for order processing, plus additional time during holidays or sale periods.
Shipping begins the next business day after processing.

How long will it take to receive my order?

Due to high demand and international logistics, orders typically arrive within:
 2–4 weeks
(Shipping times vary depending on your location.)

What if I don’t receive my order?

If your order has not arrived within 30 days from the shipping date, you are eligible for a full refund.

Will I be charged customs or taxes?

Prices displayed on our website are tax-free, which means your local customs office may charge duties or taxes upon arrival.
These fees are determined by your country and are your responsibility.
Clark’s Collective is not responsible for customs delays or additional import charges.

For more information, please contact your local customs authorities.

How do I return an item?

Just message us at collectiveclarks@gmail.com and we will guide you through the return process quickly and easily.

What if the item I received is defective, incorrect, or damaged?

Please email us immediately with:

  • Your order number
  • Photos of the issue
  • A short description of the problem

We will resolve your case as fast as possible and make sure you are taken care of.

When will I receive my refund?

Refunds are always returned to your original method of payment.

  • Credit/debit card refunds take 7–10 business days after we receive your return or cancellation request.
  • If your refund has not shown up yet, please contact your bank or card provider — processing times vary by institution.